Solutions: Rate Engine & Billing
Customers won't choose a rate they don't understand.
Customers lose trust when prices go up and nobody explains why. Rate education, comparison, and enrollment tools, powered by a rate engine that computes projected bills from real usage data.
Built on the rate engine
Today’s customers generate their own power, store it, and drive on it.
Rate comparison
EVThe Home Today
Electrification Technologies
Adding an electric vehicle and switching to the Super off-peak rate saves about $951 a year.
Today
TOU 4–9 · gas car
$4,126
Gasoline
A gas car no longer fueled
−$2,146
Electricity for what's added
Powering an electric vehicle
+$1,151
Electricity for the home
Same home, on the Super off-peak rate
+$44
With the additions
Super off-peak
$3,175
$951 saved
- Electricity for the home
- Electricity for what's added
- Gasoline
Projected electric bill · 12 months
Super off-peak rate
This home with an electric vehicle. Change is against the same home on this rate before anything was added.
Total for the year
$3,175
+$1,151 vs. before
| Charge | Rate element | Billing determinant | Cost | Change |
|---|---|---|---|---|
| Fixed charge | $10.00 a month | 12 months | $120 | — |
| Volumetric charge | $0.40 per kWh | 9,182 kWh | $3,673 | +$1,705 |
| Time-of-use chargeEvening peak, 4 – 9 p.m. | +$0.18 per kWh | 1,869 kWh | $336 | +$115 |
| Overnight, 9 p.m. – 9 a.m. | −$0.22 per kWh | 5,590 kWh | −$1,230 | −$797 |
| Demand charge | Not on this rate | — | — | |
| AddersPublic purpose programs and other riders | $0.03 per kWh | 9,182 kWh | $275 | +$128 |
| Total | $3,175 | +$1,151 | ||
Illustrative figures: five generic rate shapes, an average household’s load and gas bill, gasoline at $4.65 a gallon, natural gas at $2.00 a therm, riders at 3¢ a kWh, solar credited at full retail against what the home uses. In production the engine computes projected bills from each customer’s own interval data against your actual tariffs, and accounts for eligibility, seasonal effects, and rider charges.
Rates got complicated right when customers started looking.
Electricity costs are up 15% while wages grew 5%, and rate options are multiplying just as scrutiny peaks: time-of-use, EV tariffs, NEM successors, demand charges, dynamic pricing. Meanwhile, customers see one number on a bill and no way to tell what went into it.
Call centers absorb the confusion while the consequences land on your team. Rate rollouts stall on comprehension, and enrollment targets slip because the customers who'd benefit most from your new rate plan don’t find it. Customers who land on the wrong rate cost you too, as a complaint or an opt-out once the next bill arrives.
- Rise in electricity costs
- 15%Rise in electricity costs
- Growth in wages over the same period
- 5%Growth in wages over the same period
Solutions to customer engagement
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EE & Electrification
One place to make sense of the devices, rebates, and programs a customer has to choose between.
- You are here
Rate Engine & Billing
Customers won't choose a rate they don't understand. Education, comparison, and enrollment, computed from real interval data.
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Grid Participation
DR, VPP, and managed-charging experiences that customers understand, enroll in, and stick with.